![]() Interaction histories help employees offer more personalized and relevant customer assistance through data about past customer experiences with the company. The right contact management system can improve customer service in several ways. Small businesses can use this business intelligence to make smarter, fact-based decisions. A contact management system can track customers throughout the sales cycle and compile valuable reports about what is and isn't working. Informed marketing and sales efforts depend on contact tracking. Together, these features make it possible for small businesses to access essential contact information at any time, boosting efficiency, accuracy, and flexibility. Businesses can grant specific users permission to access certain groups. People and companies can be grouped as leads, customers, vendors, employees, and more. ![]() ![]()
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